Return Policy

Guaranteeing customer satisfaction is always our top priority.
Our dedicated Quality Assurance Team inspects thoroughly every order prior to dispatch, to make sure you receive the exact items you purchased and guarantee our product quality prior to shipment. We do request our clients to go through their purchase order and make sure they have ordered the exact products, quantities and requested sizes accordingly. Please pay close attention to the item size table appearing in every purchase page to make sure you order the correct product sizes. If you are not satisfied with the items you received, you are entitled to request an exchange or a refund in accordance with the return policy detailed in this webpage.

 

60 Day Return from Receival

Customers can contact us and request a refund or exchange within 60 days of receiving the item. Such requests should state the reason for the exchange or refund request, amongst them: client has received a malfunctioning product, client has received a wrong sized product, client has received an incorrect product. For such cases 32Dentalab will cover the expenses of any return or exchange shipment.
All returned/exchanged products must be sent back in the same condition as they were received, and in their original packaging.
Following the receival of the return shipment, and once the product(s) has arrived back to our warehouse, we will notify you via email of the successful processing of your refund. All returns must have a return authorization to qualify for a refund or exchange.
Please be aware that order shipments that have gone unclaimed, or were refused at time of delivery, or are returned to us as undeliverable, will be subject to original shipping charges and will require return shipping charges.
Clients are always welcome to contact us and reach out to any of our customer support representatives with any issues or questions, please make sure to have your purchase order number ready to allow for more efficient assistance.

 

Compensation Timeframe

Upon receiving your returned or exchanged items, we require 1-4 business days to process the request and issue and process a refund. Following this timeframe, you account will be credited in the following manner:

  • Paypal payments will be refunded up to 48 hours from confirmation.
  • Credit Card payments will be refunded within 7-14 business days from confirmation.

 

Return Address

M Tower, Recha Freier 9, 1001, Beer Sheva, 8489442, Israel.